MRI Assistance Connect

Due to funding shortages and availability of technology, we are making it MANDATORY for you to utilize a secure, online service called MRI Assistance Connect (formerly AssistanceCheck).  This service allows you to view information about your assistance, contact us directly and update your case file any time of the day or night, saving you the time and trouble it takes to come in to an appointment or contact us on the phone.

What does Assistance Connect offer?

·         Improved communication between you and the housing staff.

·         Allows you to view information about your assistance without coming into the office.

·         Allows you to report Interim Changes and complete your Annual Recertification without coming into the office.

·         Allows you to submit requested or supporting documents without coming into the office.

·         Allows you to track the progress of your interim changes.

What do you need to do to enroll?

• You will receive a letter inviting you to the one-time mandatory class that you need to attend.
• This letter will give you instructions on how to create your profile, which will include your Personal Identification Number (PIN), the preferred User Name for you to use and you will receive the name of your Housing Counselor.
  
• A video is available for you to review prior to setting up your account.

If you need to reset your password and either your phone number and/or email address have not changed do the following steps:

     Step 1:  Enter your User Name and click on “Forgot Username or Password:

     Step 2:  Click on Forgot my Password

     Step 3:  Reenter your Username and click on Submit

     Step 4:  There will be an option for you to choose to either receive a PIN number that will either be sent as a text to your phone or in an email.  Choose the method you wish to receive the PIN number and click Submit.

     Step 5:   If you opt to receive an email

     Step 6:  Once you retrieve the PIN number—enter the six digits in the box and click Submit.  Next you will be asked a Security Question.  Once you answer the Security Question click Submit.

     Step 7:  You will be asked to create a password.  Once you do this you may be prompted again to Create a new password.  Once this is completed it is recommended that you sign-in to ensure your new password works.

PLEASE REMEMBER TO KEEP YOUR PASSWORD IN A SAFE LOCATION

Instructions on how to change your Email Address:

If you need to change your email address you will need to do the following steps:

     Step 1:  Enter your User Name and click on “Forgot Username or Password:

     Step 2:  Click on “My Email Address Could Be Incorrect”

     Step 3:  Click “I am a Tenant” and enter the required fields:

               Last Name

               Date of Birth

               Social Security #

               PIN # (you will need to call our office for your PIN #)

               Click Submit

     Step 4:  You will then be prompted to enter your new Email Address and then click on Reset Email

     Step 5:  Once you have successfully reset your Email, Assistance Connect will send you an Authorization email asking you to authenticate the new email address change.  Go to your email, find the email from Assistance Connect and click on the blue Authorization link in order to complete the process.

     Step 6:   Once this is completed it is recommended that you sign-in click on your name in the upper right corner next to the Sign-Out and you will be able to view that your new email address has been successfully updated.

Don't forget to Sign-Out

*If both your phone number and email address have changed you MUST email dmcrowe@tarrantcounty.com for assistance.  Please provide your complete name and current phone number.  Please note the process to complete this may take up to three days.